Welcome to Beddington Flowers' online terms and conditions page. These Terms & Conditions (“Terms”) govern all transactions made through our e-commerce platform for flower delivery services across Beddington and the surrounding areas. Please review the following carefully, as by placing an order on our site, you agree to be bound by these Terms. If you do not accept these Terms in full, you must not use our services.
These Terms apply to all customers purchasing products and services for online flower delivery in Beddington and the local communities. They constitute the full agreement between you (the customer) and Beddington Flowers for any order placed via our website. For the avoidance of doubt, these Terms override any other communication or representation, unless expressly agreed in writing by Beddington Flowers.
1. Placing an Order:
To place an order for flower delivery, browse our online catalogue, add selections to your online cart, and proceed to checkout. You must provide accurate delivery information, including recipient name, full address, desired delivery date, and, where appropriate, any specific delivery instructions.
2. Order Confirmation:
After you submit your order and payment details, we will send you an acknowledgement email confirming receipt of your order. This acknowledgement does not signify acceptance of your order. Acceptance occurs when we dispatch the flowers and send a dispatch confirmation, at which point a binding contract is formed.
3. Availability:
All orders are subject to stock availability. In the rare event a selected flower arrangement or particular stems are unavailable, we reserve the right to substitute with similar flowers of equal or higher value. Should we not be able to fulfil key elements (e.g., a specific colour or arrangement), we will notify you prior to dispatch wherever possible.
1. Prices:
All prices for our flower arrangements and delivery services are stated in Pounds Sterling (GBP) and include any applicable VAT, unless stated otherwise. Delivery charges are displayed separately and calculated at checkout based on delivery location in Beddington and its surrounding areas.
2. Payment Methods:
We accept various secure payment options, which will be outlined clearly during the checkout stage. You must provide valid payment details, and by placing an order, you confirm you are authorised to use the payment method provided.
3. Payment Timing:
Payment is taken in full at the time of order. We will not process or dispatch any order until payment has cleared. If payment fails for any reason, your order will be automatically cancelled.
4. Pricing Errors:
Should any product be displayed at an incorrect price due to typographical error or mistake in pricing, we reserve the right to refuse or cancel any orders placed at the incorrect price, whether or not the order has been confirmed.
1. Delivery Areas:
Our flower delivery service extends across Beddington and neighbouring localities. Delivery to addresses outside these areas may not be available unless specifically agreed in advance.
2. Delivery Times:
We aim to deliver according to your chosen delivery date and, where possible, within your selected delivery time window. However, deliveries may be affected by factors beyond our reasonable control (e.g., adverse weather, traffic conditions).
3. Delivery Instructions:
It is your responsibility to ensure all recipient and address details are correct. If no one is present at the delivery address, we may leave the flowers in a safe place, with a neighbour, or follow any reasonable alternative instructions provided by you. You accept responsibility for losses or delays due to incorrect or incomplete information.
4. Failed or Delayed Deliveries:
If we are unable to complete delivery despite reasonable efforts, we will attempt to contact you for further instructions. Re-delivery may incur additional charges.
1. Your Right to Cancel:
You may cancel your order up to 24 hours before the scheduled delivery date for a full refund. Because our products are perishable and made to order, cancellations requested less than 24 hours before delivery date may not be refundable. Cancellations must be made through your online account or, if unavailable, via our customer service form.
2. Amendments:
If you wish to change delivery details, bouquet selection, or recipient information after placing your order, please contact us as soon as possible. Changes made less than 24 hours before scheduled delivery may not be possible to accommodate. Any amendments are subject to our agreement and may incur additional charges, especially if preparation of the order has commenced.
3. Refunds:
Refunds will be processed to your original payment method within 7 business days of approval. We may issue partial refunds if only part of the order is affected. If a product is faulty or does not match the advertised description, please contact us within 24 hours of receipt with a description and photographic evidence, and we will resolve the matter in accordance with your statutory rights.
Due to the perishable nature of fresh flowers, returns are generally not accepted, except in cases where the product is found to be faulty or does not meet the agreed description. Where a return is required, we may request that the flowers are returned to us. Any issues must be reported within 24 hours of receipt.
1. Limit of Liability:
While we strive to provide exceptional service and the freshest flowers, Beddington Flowers’ liability for any claim arising (including late or lost deliveries, defective products, or incorrect orders) is strictly limited to the amount paid for the relevant order. We do not accept liability for any indirect or consequential loss, including profit, revenue, or business loss, arising from use of our products or services.
2. Circumstances beyond Our Control:
We shall not be liable for any delay or failure to deliver due to events outside our reasonable control, including but not limited to natural disasters, third-party courier delays, strikes, or government actions.
3. Instructions:
We are not liable for losses resulting from incorrect or incomplete instructions or delivery information supplied by you. Please ensure all required information is current and accurate at the time of ordering.
The content, design, images, and data on the Beddington Flowers site are protected by applicable copyright, trademark, and other intellectual property laws. You may use our website solely for ordering products or viewing information. Any unauthorised copying, reproduction, or commercial use of site content is strictly prohibited.
Beddington Flowers is committed to protecting your privacy in accordance with UK data protection law. We collect and use your data only as required to manage and fulfil your flower delivery order. Please refer to our Privacy Policy for comprehensive details on how your information is handled, stored, and protected during your transaction.
You warrant that all personal and order information you provide to us is accurate and complete. You agree not to use our services for fraudulent or unlawful purposes and acknowledge potential refusal or suspension of your order and account should any misuse occur.
These Terms & Conditions and any disputes arising from them or the use of our services are governed exclusively by the laws of England and Wales. By using our website and placing orders with Beddington Flowers, you expressly submit to the exclusive jurisdiction of the English courts.
1. Amendments to Terms:
We reserve the right to update or change these Terms at any time. Changes will be posted on our website, and your continued use of the service after such changes constitutes your acceptance of the updated Terms.
2. Severability:
If any section or provision of these Terms is found to be invalid or unenforceable, the remainder of the Terms will remain in full effect.
3. Entire Agreement:
These Terms, along with your order confirmation, constitute the entire agreement between you and Beddington Flowers relating to your online order.
Should you have any queries, complaints, or comments regarding these Terms & Conditions or any aspect of our online flower delivery in Beddington, please get in touch via the customer contact form available on our website. We aim to respond to all communications promptly and to resolve complaints amicably in line with our customer care policy.
These terms and conditions are effective as of the latest update and are binding on all Beddington Flowers customers across Beddington and the surrounding local areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Beddington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Beddington.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
