As your trusted local Beddington florist, Beddington Flowers is committed to delivering beautiful, fresh arrangements to households and businesses nearby. Our fresh flowers guarantee ensures all blooms leave our shop at peak freshness, so you and your loved ones can enjoy floral gifts at their very best. We pay careful attention to the quality and condition of every bouquet before it is delivered, and we stand behind the freshness and vibrancy of our flowers.
In the rare event that your flowers arrive damaged or not as described, please notify us as soon as possible after delivery. Our team will ask for details and, if possible, photographic evidence to help us quickly assess the issue. Claims for damage-on-arrival are best made within 48 hours of receiving your flowers to allow us to resolve the matter promptly and uphold our high standards of customer service.
Beddington Flowers guarantees that our floral arrangements will remain fresh and beautiful for a minimum of five days from the delivery date, provided they are cared for according to the instructions we include. If you find the flowers wilting or deteriorating prematurely within this timeframe, please bring it to our attention so we can investigate and resolve the situation for you. Our dedication to the freshest flowers in Beddington is what makes us the florist of choice for our community.
We strive for complete satisfaction with every flower delivery. Depending on the nature of your concern, we offer the following options:
Refunds are processed in the original form of payment. We aim to resolve all refund requests swiftly, typically within five working days from agreement.
Your feedback is vital to us. If you have a complaint about your flowers, delivery, or service, please contact us in the first instance with details of your order and the nature of your concern. Our experienced team will review your complaint carefully and respond with a resolution plan.
We endeavour to acknowledge all complaints within one working day and aim to resolve most issues within three working days. If a resolution cannot be reached straight away, we will communicate clearly about timelines and next steps.
Beddington Flowers takes immense pride in looking after our customers in Beddington and surrounding areas. Our local approach means you can trust us to handle your returns, refunds, or complaints with the care and responsibility you would expect from a neighbourhood florist. Whatever the occasion, we are here to ensure our flower arrangements bring delight and satisfaction every time.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
